We offer FREE 2 DAY SHIPPING on all of our products site wide through UPS Express Shipping. Currently, we only ship within the United States. We may ship your order through USPS/FedEx as well, all depending on whichever carrier can provide the fastest shipping options. We process and dispatch all orders within 24 hours (excluding weekends and national holidays). Please note that if you are to place an order on Wednesday after 3:00 PM Eastern Time then we may not be able to guarantee delivery until Monday since our couriers do not deliver on weekends. Over 21 Adult signature is required as the delivery confirmation.
If a customer reroutes their package to a third-party pickup location, they assume full liability for loss, misplacement, or theft. This action voids shipping insurance, and Queen of Hearts will not responsible for reimbursement. To ensure coverage, customers must contact us to arrange a secure pickup option.
You can track your order via the Tracking Link we share with you through email/sms or click HERE to be taken to our Order Tracking Page.
If your package fails to arrive, please contact us immediately.