Shipping Policy - Queen of Hearts Jewelry

Cubic Zirconia

Our Level 5A Cubic Zirconia stones are flawless simulant diamonds making them a luxurious & versatile option for studded 22 Karat Gold Jewelry

due to the metal’s pliability. We offer both clear and colored Cubic Zirconia stones throughout the items listed on our online jewelry store.

Since 22 Karat Gold Jewelry is of a higher gold purity, the metal is softer as compared to 18 Karat Gold Jewelry.

This is exactly why manufacturers and jewelers prefer to make diamond studded jewelry only in 18 Karat Gold.

22K Solid Gold

Not Plated. Not Coated. Nothing Short of 91.6% Pure Solid Gold.

All of the jewelry items listed on our online store are made only in 22 Karat Solid Gold. From the smallest stud earrings to the largest bridal sets,

all items come with a Hallmark Stamp and A Certificate of Authenticity, guaranteeing that you are only getting the real deal! This extraordinarily

high level of gold purity ensures that your item will last forever.

Our items are manufactured in Dubai, United Arab Emirates and India which means that they are subject to the Strictest Customs Inspection

In The World before they are exported and imported into the United States.

999 Fine Silver

Pure Silver is also referred to as 999 Fine Silver and not to be confused with 925 Sterling Silver.

999 Fine Silver contains 99.9% Silver, with the balance being trace amounts of impurities. Any silver used for investment or trade on metal

and commodities exchanges must be 99.9% Pure, or 0.999, sometimes referred to as “Three Nines Fine.”

Investment grade fine silver is stamped with a Hallmark certifying its purity.

999 Fine Silver is reserved for Bullion Investment Products; it is generally considered too soft for industrial, commercial, or jewelry use.

Sterling silver used in jewelry, for example, has a purity of 92.5 percent. Thus, silver jewelry is often stamped with 925.

925 Sterling Silver

Sterling Silver (also known as 925 Silver) is made up of 92.5% Pure Silver and 7.5% other metals which are usually copper or zinc.

The 925 composition of silver and other alloys refers to degree of purity in the piece.

Items intended for jewelry and commercial uses are always made in 925 Sterling Silver instead of 999 Fine Silver due to the durability of 925 Silver to withstand wear and tear.

Tabletop accessories and Pooja Items can always be expected to be made in 925 Sterling Silver for its aesthetic and practical uses.

980 Pure Silver

980 Pure Silver contains 98.0% Silver, with the balance being trace amounts of impurities.

Investment grade fine silver is stamped with a Hallmark certifying its purity.

Our silver items are shipped with silver purity assurance and a hallmark denoting/guaranteeing

only the highest quality possible.

Shipping Details

We offer FREE 2-3 DAY SHIPPING on all of our silver products site wide through UPS/USPS/FedEx

Express Shipping. Currently, we only ship within the United States.

We process and dispatch all orders within 24 hours (excluding weekends and national holidays).

Please note that if you are to place an order Wednesday After 4:00 PM Eastern Time then we may

not be able to guarantee delivery until Monday since our couriers do not deliver on weekends.

Adult signature is required as the delivery confirmation on orders over $100.

Shipping Details

We offer FREE 2-3 DAY SHIPPING on all of our gold jewelry products site wide through UPS/UPS/FedEx

Express Shipping — depending on whichever shipping option can get it to you the fastest. Currently, we only ship within the United States.

We process and dispatch all orders within 24 hours (excluding weekends and national holidays). Please note that if you are

to place an order on Wednesday After 4:00 PM Eastern Time then we may not be able to guarantee delivery

until Monday since our couriers do not deliver on weekends.

Adult Signature is required as the delivery confirmation.

Bangle Sizing Guide

Method 1:

Bring your thumb closely to your little finger and close the rest of your
fingers together tightly as shown in the image below.

Using a tape measure, measure all the way around the knuckles of you hand.
Knuckles of you hand will be the widest part and measuring at this part of
the hand will ensure that the bangle can fit over the widest part of the hand.

Lastly, gather the measurement from the tape measure and refer below
to the “Circumference” column in table and select your size.

If a tape measure is not present, then use a thread to wrap around your hand
and lay the thread down against a ruler to record the circumference.

Method 2:

If you have a bangle that already fits you perfectly, then simply use a ruler or
tape measure to record the inner diameter of the bangle.

Use the inner diameter and refer to the table below to find your size.
For example: If the inner diameter is 6.5cm (2.5in), then the
appropriate bangle size for you would be 2-8.

Necklace Sizing Guide

Ring Sizing Guide

Chain Sizing Guide

Limited Lifetime Warranty

We stand behind every item we sell and warrant that all our gold products are free from manufacturing defects at the time of delivery. As part of our lifetime commitment to you, we promise to repair and maintain your jewelry for a lifetime. The following services are covered under our lifetime promise to you:

Rhodium plating
Cleaning Services
Re-polishing
Prong tightening

Please read the rest of our policy HERE.

Order Tracking

From the time your order is placed, we will provide you with tracking details within 24 hours.

The tracking information will be shared with you via the contact information that you provided us with at the time of checkout.

A one-click tracking link will be sent to you that will allow you to track the progress of your shipment as it moves in transit.

Please call or text us at 412-919-9448 for questions regarding delivery timeframes and re-routing requests.

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