California residents, see the California Privacy Notice for more information about certain legal rights.
INFORMATION WE COLLECT
Information you provide: When you register an account or complete a transaction through the Services, we collect some “Personal Information” (that is, any information that can be directly or indirectly associated with you), such as your name, title, email address, phone number, address, billing information and other similar information. You may also provide us with certain Personal Information of other people (e.g., if you are sending a gift to someone else).
Device Identifiers: When you access the Services by or through a device, we may access, collect, monitor and/or remotely store one or more “device identifiers”. Device identifiers allow us to uniquely identify your device and are used to enhance the Services (including sending updates and information from the Services). A device identifier may also be used in conjunction with other Personal Information.
Analytics: When you access our Services, we may collect information (either directly or using third party services) using logging and cookies which can sometimes be correlated with Personal Information. We use this information to monitor and analyze use and interest in the Services. See the section on “Service Providers” for more detail in this respect.
Log data: As with most website and technology services delivered over the Internet, our servers automatically collect information when you access or use our Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Services, the purchases that you make, the products you view, browser type and settings, the date and time the Services were accessed, information about browser configuration and plugins, language preferences and cookie data.
USE OF INFORMATION
We generally use information that we collect for the purposes of fulfilling our contractual obligations to you, in furtherance of our legitimate interests in operating the Services and our business and/or where you have consented to such usage.
More specifically, Queen of Hearts uses Personal Information:
To provide, update, maintain and protect the Services and our business. This includes use of Personal Information to support delivery of the Services, prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities or at your request. Queen of Hearts may use your email address or phone number to send you notices (including any notices required by law, in lieu of communication by postal mail). If you correspond with Queen of Hearts by email, we may retain the content of your email messages, your email address and our responses.
To personalize your experience and improve customer service. This includes Personal Information to understand your buying/shopping preferences so that we may be able to advertise other products that you might be interested, to notify you of items left as uncompleted transactions in your shopping cart, and related communications. Your information also helps us to more effectively respond to your customer service requests and support needs. Given this is related to direct marketing, we have a legitimate interest in collecting and using your email and information about your abandoned shopping cart to communicate with you about you uncompleted transaction.
As required by applicable law, legal process or regulation. Queen of Hearts may in certain instances be compelled by law to process your Personal Information to comply with a binding order. We will only do so to the extent reasonably required by that order.
To communicate with you by responding to your transactions, requests, comments and questions. If you contact Queen of Hearts, Queen of Hearts may use your Personal Information to respond.
To send emails and other communications. Queen of Hearts may send you service, technical and other administrative emails, messages and other types of communications. Queen of Hearts may also contact you to inform you about changes in our products, and important notices, such as security and fraud notices.
To process transactions, including, billing, account management and other administrative matters. We will use your information to process transactions. This includes processing discount codes provided by our third-party brand ambassadors. We may need to contact you for invoicing, account management and similar reasons, and we use account data to administer accounts and keep track of billing and payments.
To investigate and help prevent security issues and abuse and to otherwise monitor the Site for violations of our policies or applicable laws. To prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities and/or attempts to harm our users.
For marketing purposes. Queen of Hearts may use the information we collect, including Personal Information, to market our products and services to new and existing customers, and to understand our audience. Queen of Hearts may also use your Personal Information to send you marketing messages and may provide such information to third parties to send you information about our products and services. If you don’t want to receive these messages, you can opt out by following the instructions in the message. This includes determining your level of engagement with email or promotional marketing materials that are sent to you, including whether you opened an email or promotional marketing materials and/or otherwise engaged with it.
To improve our Site. We continually strive to improve our Site offerings based on the information and feedback we receive from our users and visitors.
The legal basis for the associated processing of your Personal Information is Art. 6 (1)(f) GDPR (balancing of interests, based on our legitimate interest in constantly and profitably improving the content, functionality and attractiveness of the Site by analyzing your usage) as well as Art. 6 (1)(b) GDPR (performance of a contract) and Art. 6 (1) a) GDPR (your consent).
INFORMATION SHARING AND DISCLOSURE
Queen of Hearts may share, transfer and/or disclose your Personal Information to or with third parties to provide the services or products requested by you, and under the following circumstances:
Queen of Hearts shares certain Personal Information with its shipping company, credit card processing company, payment service provider(s), email service provider(s) and other third parties necessary to fulfill an order placed through the Services. These third parties are contractually or otherwise legally prohibited from using your Personal Information for promotional purposes or from selling your Personal Information. These third parties include, but are not limited to, our brand ambassadors with whom your email addresses are shared so that they may track their commissions. These third-party service providers may have access to information about you if it is needed to perform their functions for us, but they are not authorized by us to use or disclose such information except as necessary to perform services on our behalf or to comply with legal requirements, and they are required to maintain the information in confidence.
Queen of Hearts may share Personal Information and other information we collect with our Service Providers and other third parties in connection with our marketing and business development efforts. Again, these third-party service providers may have access to information about you if it is needed to perform their functions for us, but they are not authorized by us to use or disclose such information except as necessary to perform services on our behalf or to comply with legal requirements, and they are required to maintain the information in confidence
Queen of Hearts shares certain information that is traditionally not considered Personal Information (such as device, analytics, and Usage Data) for purposes of better understanding the usage of the Services by Users and improving on that experience.
Queen of Hearts may share your Personal Information in response to legal process, for example, in response to a court order or a subpoena, a law enforcement or government agency’s request or similar request.
Queen of Hearts may share your Personal Information third parties to investigate, prevent, or take action (in our sole discretion) regarding potentially illegal activities, suspected fraud, situations involving potential threats to any person, us, or the Services, or violations of our policies or the law.
Queen of Hearts may transfer Personal Information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Queen of Hearts about Queen of Hearts’ Users is among the assets transferred.
All information voluntarily shared by you through forums, comments, or blog posts is publicly available and your username may be visible by other Users. Queen of Hearts is not responsible for any information you submit that can be read by other Users and can be used to send you unsolicited information by other Users.
Queen of Hearts may, from time to time, choose to post certain Personal Information about a User for promotional or Service-related purposes; prior to posting said information, Queen of Hearts will obtain the User’s consent via email.
RETENTION OF DATA
Queen of Hearts will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
TRANSFER OF DATA
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
If you are located outside the United States, please note that we transfer data, including Personal Information, to the United States and process it there.
By using the Services, you understand and acknowledge that your Personal Information will be transferred to and processed in the United States, which may have different data protection rules than in your country.
If you wish to exercise any of the rights set out above, please make a request to complain to a Data Protection Authority and contact the Authority directly.
You will not have to pay a fee to access your Personal Information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure designed to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
CALIFORNIA PRIVACY RIGHTS
California residents, see our California Privacy Notice for more information about certain legal rights.
NEVADA PRIVACY RIGHTS
Nevada law permits our Users who are Nevada consumers to request that their personal information not be sold (as defined under applicable Nevada law), even if their Personal Information is not currently being sold.
PROTECTING YOUR INFORMATION
Queen of Hearts implements security measures designed to maintain the security of your Personal Information. These security measures are implemented both during transmission of Personal Information and once received. The security of your Personal Information is important to us. Certain sensitive information submitted, such as credit card information, is encrypted using secure layer technology (SSL). However, no method of safeguarding information is completely secure. While we use measures designed to protect Personal Information, we cannot guarantee that our safeguards will be effective or sufficient. In addition, you should be aware that Internet data transmission is not always secure, and we cannot warrant that information you transmit utilizing the Services is or will be secure.
In some instances, the Services might contain links to other third-party sites and services. When you access these other sites or services, you are leaving the Services. Queen of Hearts is not responsible or liable for the activities on, security or privacy practices of, or content on third party sites. We encourage you to read the privacy statements posted on each such third-party site or service.
We may employ third party companies and individuals to facilitate the Services and our provision of products and services through the Site, to provide the Services on our behalf, to perform services related to the Services (as discussed above), to assist us in analyzing how our Services are used, and to assist us with business development and marketing efforts related to the Services (“Service Providers”). These Service Providers may have access to your Personal Information only to perform these tasks on our behalf. Some Service Providers may retain aggregated, anonymized data sets in which the individual may no longer be identified.
SWEEPSTAKES AND COMPETITIONS
You may opt out of receiving marketing or other communications from us at any time by following the opt-out link or other unsubscribe instructions provided in any email message received. Note that, even if you opt out of receiving marketing communications from Queen of Hearts, we will still send you order confirmations and other non-marketing related messages.
EDIT OR DELETE ACCOUNT
If your personally identifiable information changes, you may correct, update, or amend your account by making the desired changes on the account profile page found after you log-in at https://queenofheartsjewelry.us. If you wish to delete/remove or deactivate your account on the Site, please contact us using the information provided below or submit your request through our “Contact Us” page.