Frequently Asked Questions - Queen of Hearts Jewelry

Shipping

Your purchased item should instantly appear in-front of you after you checkout. The only issue is that we haven’t quite figured out the logistics to make this happen.
This is why we went with the 2nd fastest shipping option available.
We offer you FREE 2-DAY EXPRESS SHIPPING (INSURANCE INCLUDED) on all products site wide. NO MINIMUM ORDER value required and no, this is not a promotional offer. We believe the item is yours once your payment has successfully processed and make it our responsibility to urgently dispatch the item.

All of our orders are shipped from PA and to all the 50 states within the U.S. We are an online store based out of Pittsburgh, Pennsylvania without an in-person retail location at the moment.
Currently, we do not ship internationally or to and P.O. Boxes, APO or FBO addresses at this time.

We Do Require an adult’s signature upon receiving delivery of the jewelry through our UPS courier service. This is done primarily to protect your merchandise against rising theft involving packages being stolen or reported missing post delivery.

Too tight? Too loose? Just doesn’t feel good or look right? No problem!
We offer you 15-DAY returns for all items. All items intended for returns are subject to a 10% Re-Stocking Fee. Please notify us within 48 HOURS upon receiving the item that you either intend to return or exchange it. Read our full Returns & Exchanges Policy HERE ~> Returns & Exchanges

We offer 15-DAY COMPLEMENTARY RETURNS AND EXCHANGES, all items intended for returns are subject to a 10% Re-Stocking Fee. Queen of Hearts Jewelry will provide the customer with a prepaid/insured return shipping label. We do NOT charge for return shipping & insurance expenses. Contact us through our online portal or message us through our email [email protected] to start a return and we will send you a return shipping label.
Read our full Returns & Exchanges Policy HERE ~> Returns & Exchanges
We ask that you carefully put away and package the jewelry item as best as you can to ensure a safe transit back to our facility.

Returns will be processed within 7-10 days from the time we receive the item. Once the return has been successfully processed, you will receive an email confirmation. Allow 7-10 business days for yo banking statement to reflect the refund from the date it is processed.

Please keep in mind that even 22K Gold tarnishes overtime. We recommend that you store your jewelry in the pouch or box it came in. To keep your jewelry looking best, gently rub the surface with a microfiber cloth.
Apply perfumes, sprays, and lotions before putting on your jewelry as the materials may erode your jewelry.

Credit Card or Debit Visa card
- Below are are all the accepted credit cards
  - American Express
  - Visa
  - MasterCard
  - Discover
PayPal
- Follow the option at the checkout page which will prompt you to login to your PayPal Account. From there, you will be directed back to the Queen of Hearts page once the payment has processed.
Affirm (Buy Now, Pay Later Installment Plans)
- Follow the “Affirm” option at the checkout page which will prompt you to verify and enter your information for the pre-qualification process regarding a customized installment for your jewelry item(s).

All you have to do is ENTER THE CODE on the ADD TO CART page and the discount will be applied automatically.
There is a limit of 1 discount code per order. We maybe be running multiple promos but please understand that you may only have the option to use one coupon code per order.