- 15-DAY COMPLEMENTARY RETURNS AND EXCHANGES. Item(s) that customers intend to return for refund are subject to a 10% Re-stocking Fee based on the purchase price of the item(s). You will NOT have to pay for return shipping since we will provide all customers with a prepaid return label, however all returns/refunds will still be subject to a 10% Re-stocking Fee as mentioned above.
- The 15 Day Returns & Exchanges period starts exactly on the day of delivery confirmed by the courier service and limited to 15 Days Only. We will NOT take on any requests for returns or exchanges after the 15 Day Period. NO EXCEPTIONS.
- The Re-stocking Fee will only be applied towards returns/refunds.
- The Re-stocking Fee will NOT apply if the customer intends to exchange the item(s).
- If you require a refund, we will issue it after deducting the re-stocking fee. The amount will be refunded back to you by the same mode of payment used by you when you paid for your purchase.
- Any promotional items that were given as part of the sales event must be returned as well with the original item(s).
- Queen of Hearts Jewelry will issue a prepaid return shipping label and re-ship (you will NOT be charged for the re-shipment) the new item to the customer for the intended exchange the customers chooses.
- If you intend to return or exchange any items, please notify us at “contact@queenofheartsjewelry.us” within 48 HOURS upon receiving the item(s). We will start processing your return within 7-10 days of receiving the item. Once the return is successfully processed, you will receive an email confirmation with details regarding the refund that will be posted to your banking account.
- You can exchange the product once for any item(s) for which the total is equal to or more than the cost of the item(s) you are exchanging. If you exchange, we will charge the difference if any, to the same credit card used originally or the same mode of payment used originally.
- Some items have limited availability and cannot be replaced. Therefore, Queen of Hearts may choose to issue a refund or store credit that can be applied towards future orders based on an individual basis. Queen of Hearts reserves the right to propose such resolution at their own discretion.
- We will honor a return, refund, or exchange only once per order. Multiple exchanges/returns will NOT be allowed per one order.
- All items intended for return must be:
- Unworn
- Have no signs of wear/damage
- In all original packaging (Box and Pouch included if applicable)
- In original condition
- Returned with a sales receipt which was included in the envelope
- All items intended for return must be:
- Customers must drop off returns within 7 business days of receiving the return label via email, or the return will be void.
CANCELLATION POLICY
- Once you have placed an order with Queen of Hearts Jewelry you have entered into a binding legal agreement.
- Processing Stage:
- The cancellation fees outlined below will apply to any order that has been successfully placed and entered the processing stage, even if the cancellation occurs prior to shipping.
- Cancellation Timeline:
- Orders can be canceled prior to shipping. Please contact us immediately if you need to cancel your order before it has shipped.
- Once an order has been shipped, we cannot retrieve the package or cancel the order. These shipped orders will be subject to the cancellation fees outlined above if they were successfully placed and have reached the processing stage.
- Cancellation Fees by Payment Method:
- Credit Card Orders: A 3% cancellation fee will apply.
- PayPal Orders: A 4% cancellation fee will apply.
- Affirm Orders: A 5% cancellation fee will apply.
- If you refuse shipment, the product will be returned to us and you can either pay to have it re-shipped or accept the restocking fees.
WARRANTIES AND REPAIRS
- At the moment, we offer a Limited Lifetime Manufacturer Warranty for all gold items listed on our online store. Please note that this warranty only applies to pure gold items and does not apply towards any silver items on our website. For more details on this warranty please click here to be redirected to our Lifetime Warranty page.
DEFECTIVE ITEMS
- Each item is carefully inspected before it is shipped to you. In the rare case that you receive a defective product then please reach out to us and through our CONTACT page.
- Customer MUST contact us within 24 hours of receiving the delivery of the item(s) to notify us of any manufacturing defects. There will be NO EXCEPTIONS past 24 hours as it pertains to our “Defective Items Policy”.
- Each item shipped to the customer is meticulously inspected and recorded on VIDEO during the packaging process as part of our thorough examination before we dispatch the package to the courier.
- If the product is in fact found to be defective, we will get the product fixed and shipped back to you at the earliest time possible. If it is not possible to get the product fixed, at our discretion, we may get a new product made and sent to you at the earliest time possible. We may also at our own discretion, choose to issue you a full refund without charging you with any restocking fees.
