We invite you to call us for assistance or provide your information so we can contact you.
Call us at 412-919-9448.
Monday - Sunday 9:00AM - 6:00PM EST
Customers may request to return or exchange item(s) for up to 15 days from the day of delivery.
Returns for a refund incur a 10% restocking fee. Restocking fee applies only to refunds, not exchanges, therefore exchanges are free of cost.
The 15-day return/exchange period begins on the delivery date confirmed by the courier.
A prepaid return shipping label will be provided to you for exchanges and there will be no charge for the re-shipment of the new item.
A prepaid return label will be provided to you via email upon request for a return.
Please note that returns or exchanges will not be accepted after 15 days. No exceptions.
Refunds are issued after deducting the restocking fee through the same payment method that you used at the time of checkout.
Please notify us within 48 hours of receipt if you would like to initiate a return or exchange. Please email us your request to return or exchange your items(s) at contact@queenofheartsjewelry.us
Return processing begins within 7-10 days of receiving the item, with email confirmation once processed.
We allow one-time exchange per item, for items equal to or more than the original purchase price. The price difference, if any, will be charged. One return, refund, or exchange allowed per order.
Limited availability items may result in a refund or store credit at Queen of Hearts Jewelry's discretion.
Items must be unworn, undamaged, in original packaging, and with the sales receipt for a return.
To read a more detailed version of our return policy, click HERE.
We offer FREE 2 DAY SHIPPING on all of our products site wide. Currently, we only ship within the United States. We may ship your order through USPS/FedEx/UPS, all depending on the contents of your order. We process and dispatch all orders within 24 hours (excluding weekends and national holidays). Please note that if you are to place an order on Wednesday after 3:00 PM Eastern Time then we may not be able to guarantee delivery until Monday since our couriers do not deliver on weekends. An Over 21 Adult signature is required as the delivery confirmation.
All our shipments are fully insured until delivery is confirmed. If your package is lost or damaged during transit, you're covered. Coverage stops once delivery is confirmed by signature.
You can track your order via the Tracking Link we share with you through email/sms or click HERE to be taken to our Order Tracking Page.
If your package fails to arrive, please contact us immediately.
We use secure encryption technologies when transferring and receiving customer information.
We Offer Our Customers The Following Payment Options At Queen of Hearts Jewelry…
- Credit Card / Debit Card
- All major credit cards as listed through below:
- Visa / MasterCard
- Discover
- American Express
- Paypal
- Affirm Pay Over Time
- Wire Transfer: For wire transfers, please contact us directly at 412-919-9448.
From the time your order is placed, we will provide you with tracking details within 24 business hours.
The tracking information will be shared with you via the contact information that you provided us with at the time of checkout.
A one-click tracking link will be sent to you that will allow you to track the progress of your shipment as it moves in transit.
Please call or text us at 412-919-9448 for questions regarding delivery timeframes and re-routing requests.
Returns & Exchanges
Shipping
Accepted Payment & Secure Transactions
Real-Time Order Tracking
